Returns & Refunds

We want you to absolutely love your digicam. If something isn’t right, we’ll make it right. 💗

30-day return window

You may return your camera within 30 days of receiving it — no questions asked.
Simply contact us and we’ll guide you through the process.

Free returns
Hassle-free process
Friendly support

What can be returned?

  • The camera is not functioning as described
  • Arrived damaged during transit
  • You simply changed your mind
Items must be in the same condition they were received (normal testing is OK).

How to start a return

Email our support team with your order number:

📩 Email: hello@lulucamera.com

After we approve the return, you’ll receive a prepaid shipping label.

Refund processing

  • Refunds are processed within 3–5 business days after we receive the item
  • Funds are returned to your original payment method
  • You’ll receive a confirmation email as soon as your refund is issued

If your camera arrives damaged

In the rare case a camera arrives damaged, please email us within 48 hours with:

  • Your order number
  • Photos of the damage
  • Photos of the packaging
We will replace the camera or issue a full refund.

Exchanges

If you’d like to exchange for another model, let us know.
We can reserve a camera for you while your return is processed.

💕 We test every camera carefully, but if something doesn’t feel right, you’re fully protected.
Your happiness means everything to us.